Customer Service

Order Status Inquiries:
Click here to find out the status of your current order!

Customer Service:
We're always eager to hear from you! Contact us in one of the following ways.

By Email:
Sales Assistance, Existing Orders and General Site Questions:
For assistance with any Customer Service related topic please click here to access our help topics and e-mail submission form.

By Phone:
Assistance Placing an Order:
(49)6184-53382
Sales Department Hours:
Hours: Monday-Friday, 11 pm to 11 pm next Day PST (2 am to 3 pm EST; 8am to 8pm MEZ);
Saturday 1 am to 10 am PST (4 am to 2 pm EST);

--Calls received after hours will be answered the following day.

 Customer Service Center Hours:
Hours: Monday-Friday, 11 pm to 11 pm next Day PST (2 am to 3 pm EST; 8am to 8pm MEZ);
Saturday 1 am to 10 am PST (4 am to 2 pm EST);

Sunday: Closed

--Calls received after hours Monday through Friday in voice mail will be answered the following day, calls received after close of business on Saturday or on Sunday will be answered the following Monday.

By Mail:
MicroTech Consulting
ATT: Customer Service Center
Dornheckenweg 11
D-63517 Rodenbach
Germany


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